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Award Winning TownfieldCare

Townfield Care Awarded Hyndburn’s Employer of the Year Award 2016

Townfield Care are delighted to have been presented with the Hyndburn Business Award for Employer of the Year 2016. The category, sponsored by Meltis HR Ltd, offered tough competition from a selection of 200 of Hyndburn’s best businesses.

Enterprising People organised the inaugural Hyndburn Business Awards and a superb awards evening which was held at Accrington town hall. Maria Timmins, Michael Timmins, John Timmins & Kath Howard attended the event to receive the award on behalf of the company.

The Award Category was described as “Hyndburn’s Employer of Choice; the organisation that best attracts, retains and develops talent which contributes to sustainable success. Nominees have been asked to demonstrate how organisational performance has improved since January 2015; that employees are fully engaged in achieving strategic goals and organisational values and that effective staff training, development, retention and recruitment practises have contributed to success”

Townfield Care being presented with the Hyndburn Employer of the Year Award

Townfield Care being presented with the Hyndburn Employer of the Year Award (Left to Right- Kath Howard- Registered Manager, Maria Timmins, Director, Alison Driver – Metis HR – Award Sponsor, John Timmins – Director, Michael Timmins – Director)

Michael Timmins (Managing Director) stated “This award recognises how companies manage and develop the people that work for them.  We are therefore particularly pleased to have won it in recognition of our recently launched Care Academy but also because of the importance we give to the support & development of all the people who work at Townfield Care”.

The title of Employer of the Year reflects the company’s dedication to recruitment & development of the right people to provide the highest level of care and support. Townfield Care employs a predominantly local workforce who benefit from attending Townfield’s Care Academy.

John Timmins (Managing Director) said “Townfield Care is committed to providing what we believe is a quality training. We have recently increased our investment in the programme, and due to the increasing demand of social care have plans to recruit over 100 additional people this year.  We consider our employees to be the foundation of the company’s success. It is imperative that we pass on essential skills and knowledge to ensure the continued success of Townfield Care”.


Townfield Care achieves Investors in People Award

Townfield Care demonstrates commitment to employees and achieves the Investors in People accreditation

Townfield Care is pleased to announce that it has once again been awarded the Investors In People Accreditation, in recognition of its ongoing commitment to excellence. The company has held the accreditation for 15 years since 2001.

The Investors in People (IIP) Standard defines what it takes to lead, support and manage people well for sustainable results. Based on 25 years of leading practice, the Investors in People Standard is underpinned by a rigorous assessment methodology and a framework which reflects the very latest workplace trends, essential skills and effective structures required to outperform in any industry. The Investors in People accreditation has been the sign of excellence, a great employer and an outperforming place to work.

Michael Timmins, Director at Townfield Care, commented, “We’re very pleased to have achieved this accreditation again. It demonstrates our commitment to ensuring that we put people first, which results in a better trained and more confident staff group which is better able to deliver a high standard of care and support. The report we had back from IIP indicated that we have shown a marked improvement since our last review, which is fantastic news and puts us in good stead to focus on achieving our goals in future.”

To achieve the re-accreditation, a selection of staff at across the company, from senior management to the public-facing carers, took part in 2 days of interviews designed to review and evaluate the company’s strategy, training plans and leadership. The process takes place every three years.

Townfield Care pride themselves on offering high-quality, person-centred care which is tailored to the needs of the individual.

Job Vacancy – Night Care Assistant

An Exciting Opportunity has arisen for flexible, reliable and committed individual to join a experienced care team in a well established family run company

The position is to work as a night care assistant within a residential home in Great Harwood which specialises in caring and support for older people with dementia. Duties include personal care, housekeeping and attending to service users social care needs.

The ideal candidate will have experience within a social care setting with a diploma in health and social care. Although training will be provided.
Successful applicants are required to provide an enhanced/standard disclosure. Disclosure expense will be met by applicant. The post is guaranteed 20 hours/2 Nights per week with additional hours available where available.

Interested applicants please send your CV and/or covering letter to Kath Howard via email to kath@townfieldhouse.co.uk or complete an application form online here

Long Service Lapel Pin Badges

Townfield Care Rewards its long serving staff for their commitment & loyalty

The Long Service Awards Program celebrates and commemorates the long-term commitment and loyalty of Townfield Care employees who have achieved significant milestone years of service.

The Long Service Awards Program, initiated in 2013, recognizes 5 year milestones of employment with the Townfield Care. Award recipients are presented with an award and the newly introduced lapel pin badges at the company awards nights held each year.

The Elegant lapel pins are designed from the flower in the Townfield Care Logo and are coloured based on the number of years service.

Townfield Home Care rated GOOD by CQC

Townfield Home Care are pleased to announce they have passed the CQC inspection and received a GOOD rating.

Under the Care Quality Commission new programme of inspections, all of England’s adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Townfield Home Care which provides care to people in their own homes across Hyndburn, Ribble Valley and Rossendale received a Good rating across all areas of inspection at a recent two day inspection in February 2016.

Some comments from the inspection include –

“People and their relatives were happy with the service they received from Townfield Home Care. They told us they felt safe using the service” One person told us, “I feel very safe with the carers. I can’t fault them in anything. I find them all very trustworthy” .

Relatives spoken with also expressed satisfaction with the service. One relative said, “My (family member’s) safety, well being and quality of life has improved immensely since using TownfieldHome Carers

People, their relatives and staff spoken with told us the agency ran smoothly and was well organised. One person told us, “I’m getting exactly what I need. Everything runs fine for me” and a member of staff said, “The agency is very well run. It is very much a family business and everyone is willing to help out.”

People told us the staff always treated them with respect and kindness and were complimentary of the support they received. One person told us, “The carers are very respectful. I don’t think they could do any better” and another person commented “They feel like one of the family, absolutely brilliant”. Similarly relatives spoken with praised the approach taken by staff, one relative said, “The staff genuinely care about (family member). They go above and beyond and we all get on so well together.”

 Registered Manager Anne Child comments

“ We were extremely pleased to receive a Good rating from the CQC, we work hard to provide our staff and service users with a high quality service, it is nice to have this recognised and continue to show that Townfield Care is a service they can trust, I am pleased that the hard work that the team have put in has reaped it’s reward.

Managing Director John Timmins comments

 “We know the care and support that we offer across the company is of a high standard. It is good for our ongoing development and the well being of the people we support that the Care quality commission independently monitor this and publish these results, The Home Care team work tirelessly to provide the best possible care and support”

Pictured above  (Shirley Sharing, Karen Lynch, Anne Child, Zac Child, Gail Fletcher)

Pictured above
(Shirley Sharing, Karen Lynch, Anne Child, Zac Child, Gail Fletcher)

Further Reading

To Read the full report please Click Here or search for Townfield Home Care on the care quality commission website website www.cqc.org.uk


Townfield Care Awards

All the News, Pictures and Winners from Townfield Care Awards

Friday the 11th March welcomed the return of the Townfield Care awards, in its third year the awards are designed to recognise and reward special achievements by the employees.

Townfield Care run by brothers Michael and John Timmins, who took over the long-established business from their mother Maria. It operates Townfield & Coach House, a specialist dementia care home in Great Harwood, Sherwood House, a small residential home for the elderlyin Rishton, and an expanding home care service throughout Hyndburn, Ribble Valley and Rossendale.

“We recognise that our staff are our greatest asset, which is why we hold an annual awards night,” said John Timmins. “While all our staff are a credit to the business, these awards recognise those who continually give it their all.”

Held at Great Harwood Golf Club, the evening was hosted by BBC radio Lancashire’s Stephen Lowe and the awards were presented by the Mayor of HyndburnCoun. Marlene Haworth, local councillor Gareth Molineux, and by Mrs Maria Timmins. The winners were:

Employee of the Year – Michelle Palmer;

Quality of Service awards (home care) Sharon Nicholl and Claire Houghton, (Townfield & Coach House) Anne Marie Kelly and Sandra Docherty, (Sherwood) Sharon Birtwistle;

Best Newcomer awards (home care) Farran Taylor, (Townfield & Coach House) Chloe Harvey, (Sherwood) Courtney Magee;

Carer of the Year awards (Townfield & Coach House) Louise Wheatcroft, (home care) Sara Gee, (Sherwood) Pearl Bazley;

Extra Mile Award (Townfield & Coach House) Mikala Edwards, (home care) Sharon Wilcock, (Sherwood) Pearl Bazley.

Long service awards were also presented to

5 years: Gail Fletcher, Dawn Spencer, Tracy See, Shane Jarrett and Sandra Docherty,

10 years: Patricia Beare,

15 years: Maria Payne.

Care Staff Celebrate Awards with Mayor & Mayoress of Hyndburn

Speaking at the awards evening, John Timmins said: “When we looked at all the nominations both myself and Michael were overwhelmed by the many stories of individual excellence and we cannot thank you all highly enough for this. But tonight is not only about the nominees and winners and we would like to congratulate and thank everybody who has worked hard and contributed towards another successful year for the company.”

To meet the growing need for home care, Townfield Care is looking to recruit up to 100 new staff this year and recently opened its new in-house Townfield Academy, ensuring all recruits are trained to its own exacting standards.

Recruitment is continuing at Townfield Care and anyone interested can find out more by calling 01254 882050, emailing jobs@townfieldhouse.co.uk or applying completing an application form online here

For the full selection of pictures please Click Here for a link through to the photographer for the event Peter Anslow Photograph.

Employee of the Year, Michelle Palmer receiving her award from Maria, Michael & John Timmins

Employee of the Year, Michelle Palmer receiving her award from Maria, Michael & John Timmins


Awards Night Nominations

The Nominations for Townfield Care Awards have been announced.

Having been truly overwhelmed by both the quantity and quality of nominations, we have been able to narrow down each category to a number of excellent nominees. Radio Lancashire presenter Stephen Lowe will host on Friday the 11th March at Great Harwood Golf Club, when our finalists will discover whether they’re a winner.

See below for the names of our finalists.

Invite & Nominations 2016

Accrington Stanley Care Home Ticket

Life-time season ticket for care homes in Hyndburn

Football fan Ken Webb (pictured on left) donated £1,000 to Accrington Stanley for a life-time season ticket for an over 70 – and the ticket will go to Hyndburn old people’s homes.

Ex-army man Ken is an Ayr United fan who now lives in London but has a soft spot for Stanley.

He came to his first Stanley home game in the 4-1 win over Crawley but has watched the Reds at various away venues in the south of England.

He gave £1,000 to the club as part of a scheme launched earlier in the season where people could gift money for a lifetime season ticket for an over 70.

And the money will be used to buy a ticket so an elderly person, with a carer, at Townfield and Coach House Care in Hyndburn along with other care homes in the area can pop along to the Wham Stadium for a League Two clash.

“It’s a great gesture,” said Stanley fan John Timmins, who is part-owner of Townfield. “It means we will have a ticket for an over 70 at any care home in Hyndburn to come and watch a game and cheer Stanley on to, hopefully, promotion.”

Scotsman Ken said: “I just wanted to do my bit. I love football and Accrington Stanley is one of those clubs you fall in love with. You can have a beer before the game, chat to fans and it’s a friendly atmosphere. The team is doing well as well which is a bonus but I am only too happy to help.”

If any care home wants to make use of the Stanley ticket contact John Timmins at 01254 884058 or email care@townfieldhouse.co.uk

Only two weeks left to vote

Nominations for the 2016 awards close on the 19th February 2016

The awards night was started two years ago to reward the hard work and dedication that our employees provide to the company. For many their role is a vocation and not just a job, we as a company want to recognise this and hold the awards night to celebrate their success. There are 8 awards to be presented which include carer of the year, best newcomer and quality of service award among others.

We need you to nominated any employee of the company who you think deserves special recognition, please either collect a nomination form from one of our homes or the home care agency or click here to complete one online


Nominations for the 2016 awards close on the 19th February 2016

How to enter

  • Choose the category or categories for which you want to nominate the individual for. If you are entering more than one category, please inform us why they should be considered for each award
  • Read the judging criteria carefully.
  • Write an account of no more than 100 words saying why the person you are nominating should be considered. An additional account from a colleague or service user/family carer is helpful but not essential.
  • If you would like to send more information to support your nomination, please send through your testimonial to John Timmins or email them to john@townfieldhouse.co.uk. Please make sure that the name of the nominee and the award category is included on all supporting information.
  • All candidates will be shortlisted from you submission so please tell us as much as you can, the shortlisting panel will not be able to judge from one sentence.
  • Nominations will close on the 19th February 2016 – nominations will not be accepted after this time.
  • The shortlisted candidates will be notified approximately one week after the closing date.


Rules for entry

  • The competition is open to all employees of Townfield & Coach House Care Ltd
  • Entries are treated in the strictest confidence
  • Entries will not be returned
  • One copy of the submission is required.
  • The completed entry form must be signed by the person responsible for submitting the entry
  • Entries will be judged by the Directors of Townfield & Coach House Care Ltd
  • The Judging will take place on Monday 22nd February 2016. The winners will be announced at the Award Evening on Friday 11th March 2016
  • Anyone can nominate an individual, including service users, family, next of kin, doctors, district nurses, scheme managers, colleagues etc
Celebrating Chinese New Year in Style

Residents and staff at Townfield & Coach House enjoyed a special Chinese New Year Theme Day to celebrate the year of the monkey by discussing which “animal” they were under the Chinese calendar, and trying their luck at the chop stick challenge.

Mathew Deary the chef at the care home prepared a themed Chinese meal with spring rolls and chicken skewers to start, for the main course a choice between Chicken Sweet and Sour or Beef in black bean sauce with rice served with stir fried vegetables and then pineapple or banana fritters served with ice cream.

Chinese New Year

Maria Payne, Activities co-ordinator at Townfield & Coach House said ” Its fantastic to be able to celebrate the events throughout the year. We always try to put decorations up throughout the home and theme our activities around that event. It really is a busy time of year with Burns night just gone and now Chinese new Year and tomorrow we will be making pancakes for Shrove Tuesday and then into our Easter celebrations.”

Contact Us

Residential/Dementia Care
01254 884058

Home Care  in Hyndburn & The Ribble Valley
01254 882050

Home Care In Rossendale
01706 231375

Ribble Valley Care Home
01200 441205


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Thanks for all your help this year with Jane, Hope you have a Merry Christmas and Great New Year

All the Best

Jane, Tim & Isla

Jane, Tim & Isla December 20, 2016