Townfield Home Care which is based on Church Street in Great Harwood was judged to be safe effective, caring and responsive.
As part of the process, inspectors questioned the people using the service and their families and found that people were happy with the care they received and felt that ‘safe care’ was being provided.
Comments included: “My care staff are very friendly, efficient and lovely.” Relatives spoken with were also praised the approach taken by staff, for example one relative said, “All the staff have been so nice and kind. My Family member’s health and wellbeing has improved so much since they started visiting.”
The report also noted that people felt the staff had the right level of skills and knowledge to provide them with effective care and support. They were happy with the care they received and told us that it met their needs. For example, one person said, “The carers are well trained, they do everything properly” and another person said, “The staff are keen to help me and always ask me if I need anything else.”
Anne Child, Registered Manager said: “The feedback within the report reflects the pride our team take in the care we provide, and the dedication they show to the people that use our service.”
“We are very proud of every single team member, and we will continue to work hard to offer high standards of care and support throughout the local community.”
If you would like to read the full report please follow this link to the CQC Website