Under the Care Quality Commission new programme of inspections, all of England’s adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led.
Townfield Home Care which provides care to people in their own homes across Hyndburn, Ribble Valley and Rossendale received a Good rating across all areas of inspection at a recent two day inspection in February 2016.
“People and their relatives were happy with the service they received from Townfield Home Care. They told us they felt safe using the service” One person told us, “I feel very safe with the carers. I can’t fault them in anything. I find them all very trustworthy” .
People, their relatives and staff spoken with told us the agency ran smoothly and was well organised. One person told us, “I’m getting exactly what I need. Everything runs fine for me” and a member of staff said, “The agency is very well run. It is very much a family business and everyone is willing to help out.”
People told us the staff always treated them with respect and kindness and were complimentary of the support they received. One person told us, “The carers are very respectful. I don’t think they could do any better” and another person commented “They feel like one of the family, absolutely brilliant”. Similarly relatives spoken with praised the approach taken by staff, one relative said, “The staff genuinely care about (family member). They go above and beyond and we all get on so well together.”
“ We were extremely pleased to receive a Good rating from the CQC, we work hard to provide our staff and service users with a high quality service, it is nice to have this recognised and continue to show that Townfield Care is a service they can trust, I am pleased that the hard work that the team have put in has reaped it’s reward.
“We know the care and support that we offer across the company is of a high standard. It is good for our ongoing development and the well being of the people we support that the Care quality commission independently monitor this and publish these results, The Home Care team work tirelessly to provide the best possible care and support”
To Read the full report please Click Here or search for Townfield Home Care on the care quality commission website website www.cqc.org.uk