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Townfield Home Care rated GOOD by CQC

Townfield Home Care rated GOOD by CQC

Townfield Home Care are pleased to announce they have passed the CQC inspection and received a GOOD rating.

Under the Care Quality Commission new programme of inspections, all of England’s adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Townfield Home Care which provides care to people in their own homes across Hyndburn, Ribble Valley and Rossendale received a Good rating across all areas of inspection at a recent two day inspection in February 2016.

Some comments from the inspection include –

“People and their relatives were happy with the service they received from Townfield Home Care. They told us they felt safe using the service” One person told us, “I feel very safe with the carers. I can’t fault them in anything. I find them all very trustworthy” .

Relatives spoken with also expressed satisfaction with the service. One relative said, “My (family member’s) safety, well being and quality of life has improved immensely since using TownfieldHome Carers

People, their relatives and staff spoken with told us the agency ran smoothly and was well organised. One person told us, “I’m getting exactly what I need. Everything runs fine for me” and a member of staff said, “The agency is very well run. It is very much a family business and everyone is willing to help out.”

People told us the staff always treated them with respect and kindness and were complimentary of the support they received. One person told us, “The carers are very respectful. I don’t think they could do any better” and another person commented “They feel like one of the family, absolutely brilliant”. Similarly relatives spoken with praised the approach taken by staff, one relative said, “The staff genuinely care about (family member). They go above and beyond and we all get on so well together.”

 Registered Manager Anne Child comments

“ We were extremely pleased to receive a Good rating from the CQC, we work hard to provide our staff and service users with a high quality service, it is nice to have this recognised and continue to show that Townfield Care is a service they can trust, I am pleased that the hard work that the team have put in has reaped it’s reward.

Managing Director John Timmins comments

 “We know the care and support that we offer across the company is of a high standard. It is good for our ongoing development and the well being of the people we support that the Care quality commission independently monitor this and publish these results, The Home Care team work tirelessly to provide the best possible care and support”

Pictured above  (Shirley Sharing, Karen Lynch, Anne Child, Zac Child, Gail Fletcher)

Pictured above
(Shirley Sharing, Karen Lynch, Anne Child, Zac Child, Gail Fletcher)

Further Reading

To Read the full report please Click Here or search for Townfield Home Care on the care quality commission website website www.cqc.org.uk

 

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Contact Us

Residential/Dementia Care
01254 884058

Home Care  in Hyndburn & The Ribble Valley
01254 882050

Home Care In Rossendale
01706 231375

Ribble Valley Care Home
01200 441205

Testimonial

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Thanks for all your help this year with Jane, Hope you have a Merry Christmas and Great New Year

All the Best

Jane, Tim & Isla

Jane, Tim & Isla December 20, 2016